At SECU, protecting our members’ financial well-being is our top priority. Fraud and scams are constantly evolving, which is why staying informed and vigilant is one of the best defenses against becoming a victim. We’re committed to providing the tools, education, and timely alerts you need to recognize red flags, safeguard your accounts, and confidently protect your hard-earned money. SECU encourages members to review these resources and stay one step ahead of fraudsters and scammers.
Unauthorized Transactions
If an unauthorized transaction was posted to your account, you can dispute the charge and report fraud online.
Lost/Stolen Cards
If your card is lost or stolen, call Card Services immediately at (281) 285-4551 or toll-free at (800) 272-7328 to report it to VISA.
Select option 2, option 3, and then option 4 for Debit
Select option 2, option 4, and then option 4 for Credit
Identity Theft
If you suspect that your identity has been compromised, please contact SECU immediately for assistance.
Email addresses obtained from unrelated company data breaches are sometimes used for fraudulent activity. Members may check whether their email address has appeared in known breaches using a trusted external resource:
Check your email here → Have I Been Pwned
If your email address is identified in a breach, consider taking the following precautions:
- Change passwords on important online accounts
- Use a unique password for each website
- Enable multi-factor authentication where available
- Monitor your financial accounts for unusual activity
This resource searches breaches outside of SECU and does not indicate that your account here has been compromised.
You will be leaving our website and visiting a trusted external site.
If you suspect any fraudulent activity on your checking or savings (share) account, please contact SECU immediately at secu@slb.com or call (281) 285-4551.
If you suspect any fraudulent activity on your SECU Visa Credit Card, please contact SECU immediately at secu@slb.com or call (281) 285-4551.
If you suspect any fraudulent activity on incoming or outgoing wires, please contact SECU immediately at secu@slb.com or call (281) 285-4551.
SECU Security Features
At SECU, we are committed to the safety of our members and their finances. Explore a few of SECU's security measures ensure your accounts are safe, giving you the peace of mind to bank confidently anytime, anywhere.
• Download Net24 Mobile Banking App
• Learn More About My Cards Features
• Enroll in Estatements
• Secure Email Messaging Center
You're already protected and your security is important to us. We're consistenly rated five-stars by BauerFinancial Inc., the highest rating offered which indicates that SECU is one of the safest financial institutions in the US. Click here to view our latest five-star rating.
Bauer 5-star Rating
Bauer 5-star ratings are awarded to credit unions that maintain strong capital, prudent lending, and reliable operations. These practices are fundamental to protecting our members’ assets.
24/7 Fraud Monitoring
If there is suspicious activity on your SECU Visa debit or credit card, EnFact will notify you for verification purposes.
VISA Zero Liability Policy
You won’t lose a cent due to confirmed unauthorized transactions—whether they’re made in a store, over the phone or online. View VISA's Debit and Credit Card Zero Liability Protection Policy.
Privacy & Security Resources
Spot and Avoid Tax Fraud
Tax season is just around the corner, which means tax scammers are sharpening their swindling skills. You can be prepared by learning about their favorite (and most successful) techniques. Here’s how to protect yourself from fraud this year.
Has Your Email Been Breached?
Email addresses obtained from unrelated company data breaches are sometimes used for fraudulent activity. Members may check whether their email address has appeared in known breaches using a trusted external resource:
SECU's 79th Annual Meeting of Members
Review the minutes or listen to the recording from the 79th Annual Meeting of Members to learn how SECU is strengthening fraud prevention efforts, protecting member accounts, and important information on steps SECU members can take to safeguard themselves against fraud.